Deposit & Damaged Artwork Policy

To begin work on any custom or commissioned piece, a non-refundable deposit of $150 is required. This deposit secures your place in the creative schedule and covers the initial costs of materials and design planning. By submitting a deposit, you acknowledge and agree to this policy.

All artworks are carefully packaged and shipped via trusted carriers such as FedEx or UPS. In the unlikely event your piece arrives damaged:

• You must notify us within 24 hours of delivery
• Please email clear photographs and/or video of the damaged package and artwork to: vetrina@twapineapplestudio.com
• This documentation is required in order to initiate a replacement or a solution to restore your piece.

Due to the custom and handmade nature of our work, all sales are otherwise final and non-refundable.

Thank you for your support and for valuing the artistry behind each Twa Pineapple Studio creation.